Privacy Policy and Account Deletion

1. Scope of This Policy

This Privacy Policy applies to information processed through:

• The ADCS Group website and web-based forms.
• The DRIVO Tracking mobile application.
• Our dispatching, tracking, and logistics platforms.
• Customer service, email, telephone, and SMS communications.
• Integrations used to provide authentication, hosting, mapping, notifications, security, and operational services.

This Policy does not govern third-party websites or applications that we do not own or control.

2. Information We Collect

The categories of information collected depend on the services you use and the permissions you provide.

2.1 Personal and Account Information

• Name and username.
• Email address.
• Telephone number, when provided.
• Company or business name.
• User role and account permissions.
• Authentication and account login information.
• Support and account-deletion requests.

2.2 Precise Location Information

DRIVO Tracking may collect and transmit precise geographic location information, including GPS-derived coordinates, while the application is being used for authorized logistics and tracking activities.

Depending on the device permissions and application configuration, location collection may occur while:

• The app is open and visible on the device.
• A driver is assigned to or performing an active trip.
• The app is running in the background during an authorized tracking session.

Location information is used to display vehicle or driver position, calculate operational status, support pickup and delivery coordination, provide estimated arrival information, verify trip progress, and respond to operational exceptions.

2.3 Device or Other Identifiers

The DRIVO Tracking application and its supporting technology may collect device, installation, application, or similar identifiers. Depending on the device and integrated technology, this may include:

• Application installation identifiers.
• Application instance identifiers.
• Push-notification tokens.
• Device or operating-system identifiers.
• Session identifiers.
• IP address.
• Diagnostic and security identifiers.

These identifiers may be used for application functionality, authentication, notification delivery, security, fraud prevention, troubleshooting, system integrity, and performance monitoring.

We do not intentionally use device identifiers to build advertising profiles or to track users across unrelated companies' applications and websites.

2.4 Logistics and Operational Information

• Load, shipment, pickup, and delivery information.
• Vehicle and driver assignment information.
• Trip status, timestamps, and location history.
• ETA, arrival, departure, and completion information.
• Operational notes and exception reports.
• Proof-of-delivery or shipment-related documentation.
• Communications related to dispatch and tracking.

2.5 Technical and Diagnostic Information

• Device type, model, and operating-system version.
• Application version.
• Crash, error, and diagnostic logs.
• Network and connection information.
• Application interaction and performance information.
• Security and authentication events.

2.6 Website Information

When you use our website, we may process browser information, IP address, referring pages, general usage information, cookies, and similar technologies.

3. How We Collect Information

Information may be collected:

• Directly from you when you create or use an account.
• When you submit a form or contact our team.
• Automatically through the DRIVO Tracking application and device permissions.
• From authorized business customers, dispatch personnel, carriers, owner-operators, or logistics partners.
• Through service providers and integrated software used to operate our systems.

4. How We Use Information

We may use information to:

• Create, authenticate, and manage user accounts.
• Provide dispatch, logistics, and tracking services.
• Display and monitor active trip location.
• Coordinate pickups, deliveries, and shipment status.
• Send operational notifications and status updates.
• Calculate ETAs and monitor service performance.
• Respond to support requests.
• Detect and prevent unauthorized access, fraud, or abuse.
• Maintain system security and integrity.
• Diagnose crashes, errors, and technical problems.
• Comply with legal, contractual, and regulatory obligations.
• Establish, exercise, or defend legal claims.

5. DRIVO Tracking Mobile Application

5.1 Android and Google Play

The Android version of DRIVO Tracking may request access to precise location, background location, Internet connectivity, notifications, and other device features necessary to provide its authorized functions.

The application's Google Play Data Safety disclosure is intended to reflect the types of information described in this Policy, including:

• Name.
• Email address.
• Precise location.
• Device or other identifiers.

5.2 Apple and iOS

The Apple version of DRIVO Tracking may request permission to access location services, notifications, and other device capabilities needed for its authorized functions.

Apple users can review or modify permissions through the device's Settings application. Certain functionality may not work when required permissions are disabled.

5.3 Background Location

When authorized by the user and permitted by the device, background location may be used during an active logistics trip or tracking assignment so the application can continue providing operational location updates when it is not visible on screen.

Background location is not intended for unrelated advertising, profiling, or tracking outside the legitimate operation of the DRIVO Tracking service.

5.4 Mobile Application Permissions

6. SMS and Electronic Communications

If you provide a telephone number and consent to receive messages, ADCS Group may send SMS or electronic communications relating to:

• Load assignments and dispatch instructions.
• Pickup and delivery reminders.
• Tracking and ETA requests.
• Operational exceptions.
• Security and account notifications.
• Customer support.

Message frequency varies based on operational activity. Message and data rates may apply.

You may opt out of eligible SMS communications by replying STOP. For help, reply HELP. Operational or transactional messages may still be sent when permitted by law and necessary to provide a requested service.

7. Disclosure and Data Sharing

ADCS Group does not sell or rent personal information. We do not disclose personal information to third parties for their independent marketing or behavioral advertising purposes.

Information may be disclosed when reasonably necessary to:

• Provide logistics, dispatch, tracking, or customer support services requested by the user or an authorized customer.
• Work with service providers that host, secure, maintain, or support our systems.
• Provide mapping, authentication, notifications, cloud hosting, diagnostics, or communication functionality.
• Process authorized payments or business transactions.
• Comply with a law, court order, subpoena, regulatory request, or lawful government demand.
• Protect the rights, safety, systems, property, or legitimate interests of ADCS Group, our users, or others.
• Complete a merger, acquisition, restructuring, financing, or transfer of business assets, subject to applicable law.

Service providers are authorized to process information only as necessary to provide contracted services to ADCS Group and are not authorized to use it for their own independent purposes, except as permitted by law.

8. Third-Party Technology and SDKs

DRIVO Tracking may rely on third-party technology providers for functions such as:

• Cloud hosting and database services.
• Application authentication.
• Push notifications.
• Mapping and geolocation.
• Crash reporting and diagnostics.
• Security and fraud prevention.
• Application distribution through Google Play or Apple.

These technologies may process device, application, diagnostic, location, or account information as necessary to provide their services.

Third-party services may maintain their own privacy policies and contractual obligations. ADCS Group evaluates and manages these providers according to the nature of the service and information involved.

9. Data Security

We use commercially reasonable administrative, organizational, technical, and physical safeguards designed to protect information against unauthorized access, loss, alteration, disclosure, or misuse.

These safeguards may include:

• Encryption during transmission using secure connections.
• Access controls and account authentication.
• Role-based access limitations.
• Security logging and monitoring.
• System updates and vulnerability management.
• Restricted employee and contractor access.

No system or method of transmission can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their credentials and notifying us of suspected unauthorized access.

10. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Policy, including:

• Providing the requested service.
• Maintaining business and operational records.
• Resolving disputes.
• Enforcing agreements.
• Preventing fraud and protecting system security.
• Meeting legal, tax, insurance, audit, and regulatory duties.

Retention periods vary based on the type of information, contractual obligations, applicable law, and legitimate business requirements.

When information is no longer required, we may delete, de-identify, anonymize, or securely archive it as permitted by applicable law.

11. Delete Your DRIVO Tracking Account

12. Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to request:

• Access to personal information associated with you.
• Correction of inaccurate personal information.
• Deletion of eligible personal information.
• Restriction or objection to certain processing.
• A copy of certain personal information.
• Withdrawal of consent where processing relies on consent.

We may need to verify your identity before responding. Certain requests may be limited where an exception applies or where retention is required by law.

Mobile permission controls

Android and Apple users can manage location, notification, and other application permissions through the device settings. Disabling required permissions may prevent the app from performing its core functions.

13. Children's Privacy

DRIVO Tracking and ADCS Group's logistics services are intended for authorized business users who are at least 18 years old.

We do not knowingly collect personal information from children under 13, and the application is not directed to children. Contact us if you believe a child has provided information without appropriate authorization.

14. Data Processing Locations

Information may be processed or stored in the United States or other locations where ADCS Group or its authorized service providers operate.

Where required, we use appropriate measures designed to protect information transferred across jurisdictions.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal obligations, or business operations.

The revised version will be posted on this page with an updated “Last Updated” date. Material changes may also be communicated through the application, website, email, or another appropriate method.

16. Contact Information